Customer Retention Importance:
Without customers you have no business and understanding the importance of customer retention should be at the heart of your business strategy.
The experience you deliver needs to be built on trust to enable customers to see and appreciate the value your business offers so that any future requirements will undoubtedly place your business at the forefront of a customers mind to solve their needs.
Increased retention boosts revenue by up to 95%. Retaining customers is up to 25% more profitable than new customers. 71% of customers head elsewhere due to poor customer service. 66% of customers are loyal due to the quality of service they receive. 97% of customers are more likely to stay loyal if their feedback is acknowledged.
Retention Is Growth
Retaining your customers is the key to managing a successful business, and real customer reviews is part of what helps shape your business for the future.
A Logbooked business page enables your customers to follow your business profile for ease of connecting as and when any automotive requirements arise but also enables them to review your business which in turn will drive new customer engagement and lasting relationships. We believe that by enabling you to retain customers we are providing a service that is a cut above any other available service. A business page takes nothing but 5 minutes to set up and is free to do.
We as businesses create social profiles on the likes of Facebook or LinkedIn for the purpose of engagement however a profile on Logbooked offers the advantage of being a niche automotive industry platform with built in functions that assist with customer retention from the outset.
We’ve placed Logbooked as a platform that your customers can and will utilise to interact with you, to keep up to date with your trends, products or services and importantly to enable them to believe in the motor trade and find those businesses who will consistently and genuinely support their needs.